SHIPPING & RETURNS

Returns can be made only within 10 days of delivery, while professional ballet costumes within 3 days of delivery for refund, no exceptions. Special orders listed on the website are not returnable or refundable.

For speedy exchanges we recommend returning the items you would like to exchange and placing a new order for the correct items. For even exchanges, please allow 3-5 weeks from the time you ship the items until you receive the new items.

Free returns are not available for any orders/merchandise. All returned packages must be sent postage paid by the consumer.

In the event a customer receives the wrong or defective merchandise, a replacement will be issued to the customer at no cost. The original item(s) must be returned to us within 14 days to complete the transaction. If merchandise is not received within 14 days, the customer's account will be placed on hold until either merchandise or payment is received.

Please allow 2-4 weeks for processing on all returns.

Free Return Checklist:

  • Product(s) must be in new, resalable condition in the original packaging with tags still attached.
  • ALL UNDERGARMENTS, TIGHTS, SALE ITEMS, EMBROIDERED ITEMS, and CUSTOM MADE COSTUMES ARE A FINAL SALE unless defective.
  • We are not responsible for lost or stolen return packages; we strongly suggest you insure your return shipment and send it by air express like DHL. USPS is not recommanded.

Please contact a Customer Service Representative at 86-136-0008-1573 for return instructions if necessary.

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