Shipping, Delivery, Return and Replacement of Dance Product Orders
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SHIPPING & RETURNS

Shipping and Delivery
Postage to different countries/areas by Post service.
The costs may change from time to time.
Delivery time is longer during the pandemic.

Returns and Replacements
Returns can be made only within 7 days of delivery.
We accept return or replacement on made to order items only when defective or wrong merchandise are received (including ballet costumes, headpieces, ballerina dolls, wholesale dancewear orders etc. ) . 
Special orders listed on the website are not returnable or refundable.

For speedy exchanges we recommend returning the items you would like to exchange and placing a new order for the correct items. For even exchanges, please allow 3-5 weeks from the time you ship the items until you receive the new items.

Free returns are not available for any orders/merchandise. All returned packages must be sent postage paid by the consumer.

In the event a customer receives the wrong or defective merchandise, a replacement will be issued to the customer at no cost

How to Return
Steps are easy to follow:


Free Return Checklist:

  • Product(s) must be in new, resalable condition in the original packaging with tags still attached.
  • ALL UNDERGARMENTS, TIGHTS, SALE ITEMS, EMBROIDERED ITEMS, and CUSTOM MADE COSTUMES ARE A FINAL SALE unless defective.
  •  We are not responsible for lost or stolen return packages; we strongly suggest you insure your return shipment and send it by air express like DHL. USPS is not recommanded. 

 

Please contact a Customer Service Representative at 86-136-0008-1573 for return instructions if necessary.

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